Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
- Can you mail my piece?
- What is Fulfillment Services? Do you provide that?
- How long does it take for you to complete my order?
The length of time to complete a project depends upon many factors. There are many different variables involved to determine an answer, please contact us directly and we will provide you with an accurate ship date.
The Difference is in Our Service.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
Yes. We can provide a proof in many different ways. A soft proof (PDF or website based) is an alternate to a hard copy proof. The provides protection of you our customer to be assured that the file that we received is accurate for color and what you looking for us to provide.
The Difference is in Our Service.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call at 401-861-1830 and talk with one of our customer service representatives.
The Difference is in Our Service.
- Can you mail my piece?
Yes, we provide all types of mailing services from list procurement, to accurate postal address verification, to variable data. We can store, sort and handle all of our mailing needs, including list management.
The Difference is in Our Service.
- What is Fulfillment Services? Do you provide that?Fulfillment services are a service that we provide to many of our customers. We have the ability to store your material, inventory it, prepare kits or mailings, and process through various methods of shipment. We can mail, ship UPS or arrange for any other standard overnight service. Do you have a project that you need help? Call our customer service and we will provide you with many options.
The Difference is in Our Service.
